Greater Vancouver, BC Canada
| management Consulting | | service operations & Clean Energy |
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Who We Are
The Company
Founded in 2018 with operational roots dating back to 2002, Mederu Canada Inc. is a Vancouver-based consulting and technical services firm. The name “Mederu” reflects our dual role: Med as a strategic intermediary—consultant, distributor, integrator—and eru from erudition, symbolizing deep expertise and learning.
Led by Raffaello Leonio Aquino, MBA (Summa Cum Laude, Babson College), Mederu blends 15+ years of global leadership in healthcare technology, customer success, and service operations. Raffaello’s experience spans managing $6.7M in institutional capital, directing global service teams, and delivering post-sales strategy and technical consulting across medical, dental, and industrial sectors.
Core Services:
- Service operations setup and optimization
- Biomedical support, IT enablement, and training
- Success plans with measureable outcomes
- Customer success and retention strategies
- Site integration for energy and infrastructure projects
Clients benefit from faster response times, improved product uptime, and enhanced customer satisfaction—without increasing headcount. Mederu’s consulting model combines operational rigor with financial insight to deliver measurable results across all customer touchpoints.
We are currently expanding into renewable energy initiatives in BC and launching a capital markets investment platform focused on long-term growth.
Our Value To Our Clients
Management Consulting Services
Adept erudition in medical and dental device field and remote servicing, technical support, call management and dispatching, engineer and technician training, parts and repair management, drop ship depot services, and IT network administration.
Service Operations Efficiency
Aligning clients with renewal GRR, customer health metric programs, pricing strategies, scalable expansion, and TTV adoption frameworks.
Clean Energy Site Integration
Site integration of value add projects for infrastructure and vehicles in the energy & transportation sector.
Technical Support & Field Service Resources
Increase your response time and meet your customer experience KPIs by deploying AI, outsourced technical support and field service without sacrificing customer satisfaction NPS.
Investing in Capital Markets
Exploring options for accretive investment opportunities via long and short strategies.